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I worked for Sears starting in 1975. Back then it was still all about customer service. By the time I left, in 1984, that was left for dead. The company was dying a slow death. Had no idea how to cope. And then it just croaked. Sears died as company when Kmart bought it. Sears Holdings, what a joke. What was once a pro...more
8/13/2012
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