Without a doubt, Sears has the worse customer service of any retailer I have ever dealt with.  Mr. Lampert's problem start there...change the culture of how his company treats customers, in the stores, on the phone, with complaints, servicing his products...create a culture that looks like the employees care and have a...more

Are you kidding?  What about "Brian's Song" with James Caan and Billy Dee Williams, generally considered the best TV movie of all time?