This story is so sad and it is absolutely rediculous that they would humiliate a customer that way.  Something is seriously wrong here.  Customer service needs some serious revamping when it is all about store policy and has nothing to do with the customer and their needs.  Without the customer a store wouldn't be in b...more

Whooo hoooo!  I love this change as I am not a fan of "self checkout" .  Like others I feel it is grossly impersonal and does away with someone's job.  Bringing back good customer service is the best thing a business can do.