Yes they must explain fully. Then pay him for lost work. Then write a front page apology in the local paper.
We spent about $300 for our wedding. We had to roll the coins in my coin jar to get it together.
That was 34 years ago. We are still puttering along.
The ambulance sure has a good set of " headlights"
AAAAhhhh !!! Can't bankers live on a couple hundred thousand a year !!!
I, and many others don't make that much in 20 years or more.
I really don't think it works this way !!