143534....the internet? That's what this is? Jeez I had heard about it but didn't know it was this popular....lol....no, I get the sarcasm, thanks for the laugh, needed that this morning. Again, I wasn't trying to say everyone shouldn't have a voice, just that if you are going to bad mouth a whole set of particular peo...more

Jerry G....no where in my comment did I say car people are the only business people dealing with irrational customers.  Perhaps you should be the one to wake up before you start reading in order to comprehend what is being said.

With 20 years in the car business, both with new franchise stores and independent dealers, I have heard these conversations over and over.  The most vocal dissatisfied customers are normally the ones trying to buy a vehicle well above their means.  The most vocal dissatisfied car people are the ones that have had to de...more

lake123, please send me the name and address of the dealership you are referring to that makes up to $20,000.00 profit on one car, I would love to send them my resume.  $3,000.00 profit is much more like it on a new vehicle, more on a used vehicle.  Then check your math, 25% of $3000.00 is $750.00, 35% is $1,050.00, an...more

Vacation? Right. This guy thought he was getting away slick and didn't want to call the dealer back.  I don't know all the internal paperwork that is done at this dealership, but there are such things as immediate delivery forms that protect both the customer and the dealer.  The dealership doesn't have to sell any veh...more

lake123, sorry if the way I worded my post made it sound like the dealership had no responsibility in this, of course they did, I said someone dropped the ball. I just think there are many sides to this story, and that it could have worked out better.  As to how many customers have paid too much under my watch....the l...more

Whats the difference between a lawyer and a trampoline?  You don't have to take off your shoes to jump on a lawyer.  (for those who think all car people are scum, substitute car dealer for lawyer..lol)

Kudos to nicecarguy....I have been in the car business for twenty years, sixteen as a Finance Manager, and during that entire time I have strived to conduct business from the highest of ethics.  Car people get a bad rap for the same reason lawyers, doctors, or head cooks get a bad rap, it only takes one bad apple to ru...more

"Some or all of the plaintiffs' claimed injuries resulted from their own fault," according to the response. Sugarland attorney James H. Milstone would not elaborate Tuesday on whether that statement included those killed as well as the injured.   Just wondering how those who were killed could have claimed injuries ...more