Right.  Use my vacation time.  So while I am gone I can come back and find I have been downsized.  My last job I was told I had used too much vacation time.  I had ten days banked - not to be earned, but already earned - and used two - TWO of the ten.  I was told my time off was excessive.  What?!

weird.  I thought he was already dead.

The issue isn't that they didn't know what they signed up for initially.  The issue is that when the contract expired, they were unaware of the new charges being applied to their account.  Should they be responsible? Yes.  Should Verizon be more responsible and not use backdoor tactics to take money from its customer? ...more

I think Verizon had a duty to clearly disclose the changes in the contract.  And a duty when they noticed the increased charges to contact the custormer.  At the least they should retroactively apply the unlimited data fee.  What a ridiculous idea.  They are certainly not out 12,000.   I have been "stuck" with Verizon ...more